The TOUCH Prescribing Program

A commitment to your safety

Since 2006, everyone taking TYSABRI in the US has been part of the TOUCH® Prescribing Program, which keeps track of every person taking TYSABRI. Read more about TYSABRI side effects and safety.

When your doctor writes you a prescription for TYSABRI, both of you will review, complete, and sign the enrollment form for the TOUCH Prescribing Program. This is to make sure that you are informed about the risks of treatment with TYSABRI, including the risk of progressive multifocal leukoencephalopathy (PML). 

Your doctor, nurse, pharmacy, and infusion center are all part of the TOUCH program. TOUCH ensures that you communicate closely with your healthcare team to monitor PML risk over time, so you can decide whether TYSABRI remains right for you.

Getting started

Once you are enrolled in the TOUCH Prescribing Program, you will receive several important phone calls that will help you get started on TYSABRI as smoothly and as quickly as possible. These calls will come from a Biogen Support Coordinator and from your TOUCH-authorized infusion center and pharmacy. You'll see either 919-993-7000 or ‘Unknown’ on your caller ID, so be sure to answer. These calls will:

  • Help you find a TOUCH-authorized infusion center
  • Assist with benefits investigation and financial assistance
  • Verify your insurance coverage

At the infusion center

TOUCH-authorized centers are staffed by nurses who are committed to your safety while taking TYSABRI. They are part of the TOUCH program and will educate you on the potential risks of TYSABRI, ensure that you have read and understand the TYSABRI Medication Guide, and answer any questions about your relapsing MS infusion. They will ask you questions before each infusion to make sure TYSABRI is still right for you.

Share any new or ongoing medical conditions such as:

  • Any new or worsening problems that have lasted several days
  • If you’ve had hives, itching, or trouble breathing during or after an infusion
  • If you’ve had a fever or infection
  • If you are taking any other medications, including prescription and nonprescription medicines, vitamins, and herbal supplements