Insurance and financial assistance support

Get insurance and financial assistance support for your relapsing multiple sclerosis (MS) treatment.

Biogen Support Coordinators can help you understand your insurance coverage and try to identify the best financial assistance solution for you. Our goal is for no one to forgo treatment based solely on financial limitations.

Financial and insurance services include:

  • benefits investigation to clarify your coverage options
  • Insurance counseling including help navigating changes due to the healthcare reform law
  • Biogen’s Copay Program, for commercially insured patients, may lower your out-of-pocket costs to as low as $0. Call 1-800-456-2255 to see if you're eligible*
  • Infusion Copay Assistance for those who are eligible
  • Free Drug Program for eligible patients in need
  • Free JCV testing
  • Support finding assistance through charitable organizations

Need assistance? Contact a Support Coordinator

Whether you’re just starting treatment or have been on a treatment for a while, you may need extra support. For people taking a Biogen relapsing MS treatment, our Support Coordinators can help you understand and access the resources you may need along your MS journey.

Biogen Support Coordinators offer a broad range of services:

  • General MS information
  • One-on-one MS support by phone
  • Tips to support living with MS
  • Insurance benefits investigation and research on financial assistance options
  • Recommendations for free, nearby educational events where you can learn from experts and people living with MS
  • Follow-up calls as necessary

To learn more about the financial services offered, call one of our Support Coordinators at 1-800-456-2255, Monday through Friday, 8:30 AM to 8 PM ET.

*Depending on your income or, in some cases, if your medication is obtained from an out-of-network provider, there may be an annual cap that limits the amount of assistance that you can receive over one year. Federal and state laws and other factors may prevent or otherwise restrict eligibility. People covered by Medicare, Medicaid, the VA/DoD, or any other federal plans are not eligible to enroll. You are eligible to enroll in the Biogen Copay Program for as long as you are treated with a Biogen relapsing MS medication.

You will be responsible for any cost associated with your infusion above the $250 per infusion assistance provided by the program. In order to participate in the program and get assistance, you must still meet the following requirements:

  • You have a financial responsibility or copay for your infusion
  • You are not a resident of Massachusetts, Michigan, Minnesota, or Rhode Island
  • You are not covered by any federal healthcare program, like Medicare, Medicaid, the VA/DoD, or TRICARE®, and/or state medical or pharmaceutical assistance programs. You agree to tell Biogen immediately if you obtain coverage through programs listed above
  • You are using TYSABRI as described in the FDA-approved label

TRICARE is a registered trademark of the Department of Defense (DoD), Defense Health Agency. All rights reserved.

Call Biogen Support Services at 1-800-456-2255 for more information and to see if you're eligible