800.456.2255

Insurance and financial assistance support

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Get insurance and financial assistance support for your relapsing multiple sclerosis (MS) treatment.

Biogen Support Coordinators can help you understand your insurance coverage and try to identify the best financial assistance solution for you. Our goal is for no one to forgo treatment based solely on financial limitations.

Financial and insurance services include:

  • benefits investigation to clarify your coverage options
  • Insurance counseling including help navigating changes due to the healthcare reform law
  • Biogen’s Copay Program, for commercially insured patients, may lower your out-of-pocket costs to as low as $0. Call 1-800-456-2255 to see if you're eligible*
  • Infusion Copay Assistance for those who are eligible†
  • Free Drug Program for eligible patients in need
  • Free JCV testing
  • Support finding assistance through charitable organizations

Need assistance? Contact a Support Coordinator

Whether you’re just starting treatment or have been on a treatment for a while, you may need extra support. For people taking a Biogen relapsing MS treatment, our Support Coordinators can help you understand and access the resources you may need along your MS journey.

Biogen Support Coordinators offer a broad range of services:

  • General MS information
  • One-on-one MS support by phone
  • Tips to support living with MS
  • Insurance benefits investigation and research on financial assistance options
  • Recommendations for free, nearby educational events where you can learn from experts and people living with MS
  • Follow-up calls as necessary

To learn more about the financial services offered, call one of our Support Coordinators at 1-800-456-2255, Monday through Friday, 8:30 AM to 8 PM ET.

*Depending on your income or, in some cases, if your medication is obtained from an out-of-network provider, there may be an annual cap that limits the amount of assistance that you can receive over one year. Federal and state laws and other factors may prevent or otherwise restrict eligibility. People covered by Medicare, Medicaid, the VA/DoD, or any other federal plans are not eligible to enroll. You are eligible to enroll in the Biogen Copay Program for as long as you are treated with a Biogen relapsing MS medication.

†You will be responsible for any cost associated with your infusion above the $250 per infusion assistance provided by the program. In order to participate in the program and get assistance, you must still meet the following requirements:

  • You have a financial responsibility or copay for your infusion
  • You are not a resident of Massachusetts, Michigan, Minnesota, or Rhode Island
  • You are not covered by any federal healthcare program, like Medicare, Medicaid, the VA/DoD, or TRICARE®, and/or state medical or pharmaceutical assistance programs. You agree to tell Biogen immediately if you obtain coverage through programs listed above
  • You are using TYSABRI as described in the FDA-approved label

TRICARE is a registered trademark of the Department of Defense (DoD), Defense Health Agency. All rights reserved.

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Call Biogen Support Services at 1-800-456-2255 for more information and to see if you're eligible

Resources for care partners

What is TYSABRI?

TYSABRI is a prescription medicine used to treat relapsing forms of multiple sclerosis (MS), to include clinically isolated syndrome, relapsing-remitting disease, and active secondary progressive disease. TYSABRI increases the risk of progressive multifocal leukoencephalopathy (PML). When starting and continuing treatment with TYSABRI, it is important to discuss with your doctor whether the expected benefit of TYSABRI is enough to outweigh this risk. 

It is not known if TYSABRI is safe and effective in children under 18 years of age.

IMPORTANT SAFETY INFORMATION

What is the most important information I should know about TYSABRI?

TYSABRI increases your risk of getting a rare brain infection—called progressive multifocal leukoencephalopathy (PML)—that usually leads to death or severe disability.

  • There is no known treatment, prevention, or cure for PML
  • You should not take certain medicines that weaken your immune system at the same time you are taking TYSABRI. Even if you use TYSABRI alone to treat your MS, you can still get PML
  • Your risk of getting PML is higher if you:
    • have been infected by the John Cunningham Virus (JCV). JCV is a common virus that can cause PML in people who have weakened immune systems, such as people taking TYSABRI. Before or while you receive TYSABRI, your doctor may do a blood test to check if you have been infected by JCV
    • have received TYSABRI for a long time, especially for longer than 2 years
    • have received certain medicines that can weaken your immune system before you start receiving TYSABRI
  • Your risk of getting PML is greatest if you have all 3 risk factors listed above. There may be other risk factors that have not yet been identified
  • Patients who are anti-JCV antibody negative are still at risk for the development of PML due to the potential for a new JCV infection or a false negative test result. Therefore, patients with a negative test result should be retested periodically
  • While you receive TYSABRI, and for 6 months after you stop receiving TYSABRI, it is important that you call your doctor right away if you have any new or worsening medical problems (such as problems with your thinking, eyesight, balance, or strength; weakness on 1 side of your body; and using your arms and legs) that have lasted several days. Tell all of your doctors that you are getting treatment with TYSABRI
  • Because of your risk of getting PML while you receive TYSABRI, TYSABRI is available only through a restricted distribution program called the TOUCH® Prescribing Program

Who should not receive TYSABRI?

Do not receive TYSABRI if you have PML or are allergic to natalizumab or any of the ingredients in TYSABRI.

What should I tell my doctor before receiving each dose of TYSABRI?

Before receiving TYSABRI, it is important to tell your doctor:

  • If you have a medical condition that can weaken your immune system, such as HIV infection or AIDS, leukemia or lymphoma, organ transplant, or others, or if you have any new or worsening medical problems that have lasted several days
  • If you are pregnant or plan to become pregnant or if you are breastfeeding or plan to breastfeed. It is not known if TYSABRI can harm your unborn baby or if the TYSABRI that passes into your breast milk can harm your baby
  • About all of the medicines and supplements you take, especially medicines that can weaken your immune system. If you are not sure, ask your doctor

What are the possible side effects of TYSABRI?

TYSABRI can cause serious side effects. If you have any of the symptoms listed below, call your doctor right away:

  • Herpes infections. Increased risk of infection of the brain or the covering of your brain and spinal cord (encephalitis or meningitis) caused by herpes viruses that may lead to death. Symptoms include sudden fever, severe headache, or confusion. Infection of the eye caused by herpes viruses leading to blindness in some patients has occurred. Call your doctor if you have changes in vision, redness, or eye pain
  • Liver damage. Symptoms include yellowing of the skin and eyes (jaundice), unusual darkening of the urine, nausea, feeling tired or weak, or vomiting
  • Allergic reactions (e.g., hives, itching, trouble breathing, chest pain, dizziness, wheezing, chills, rash, nausea, flushing of skin, low blood pressure), including serious allergic reactions (e.g., anaphylaxis). Serious allergic reactions usually happen within 2 hours of the start of the infusion, but they can happen any time after receiving TYSABRI
  • Weakened immune system. TYSABRI may increase your risk of getting an unusual or serious infection
  • Low platelet counts. TYSABRI may cause the number of platelets in your blood to be reduced. Symptoms include easy bruising, small scattered red spots on your skin that are red, pink or purple, heavier menstrual periods than are normal, bleeding from your gums or nose that is new or takes longer than usual to stop, bleeding from a cut that is hard to stop

The most common side effects of TYSABRI are:

  • Headache, urinary tract infection, lung infection, pain in your arms and legs, vaginitis, stomach-area pain, feeling tired, joint pain, depression, diarrhea, rash, nose and throat infections, and nausea. If you experience any side effect that bothers you or does not go away, tell your doctor

These are not all of the possible side effects of TYSABRI. For more information, ask your doctor. To report side effects to FDA, please call 1-800-FDA-1088.

Please see full Prescribing Information, including Boxed Warning and Medication Guide.

This information does not take the place of talking with your doctor about your medical condition or your treatment.

Learn about TYSABRI
Why TYSABRI? TYSABRI safety Long-term study Taking TYSABRI How TYSABRI may work
Starting TYSABRI
Talking to your doctor The TOUCH Program Find an infusion site Infusion reminders
Support services
Biogen Support Services Insurance & financial support Resources for care partners About relapsing MS
Join the community
Fighter’s forum blog Fighter's forum videos TYSABRI events
Important Safety Information and Indication Prescribing Information Medication Guide

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